Reviews
Outstanding communication and service. Very efficient and professional replacing HVAC units in home.
Very prompt service. We signed the contract one day and the installers were here the next day.
Installers worked diligently from 8:30 am until 6:30pm. They were able to overcome a few obstacles and successfully install our new heatpump.
They were very courteous and they explained everything they did.
They helped us understand the new thermostat and made sure we knew how to use it.
We have been very satisfied with the service and the product so far.
UPDATE (Since I cannot leave additional reviews, I will amend this one) - On March 21st, I met with Micah and Easton who were able to provide me with viable options to replace my existing system after discussing with HAL all the issues that he found. I am so happy to say that they were able to provide an option that worked within my budget, given the system I currently have was just installed in July, 2023. They worked with DUKE to get me rebates and also filed the permits with the town and were able to set up the install for Monday, March 25th. I am thrilled that this situation will be resolved soon and I will finally have heat / air that will be energy efficient and have equipment installed correctly that I can also receive rebates from the IRS and Duke. Stay tuned for another update to this review after the install is complete. Gaston & Robert were assigned to the install and all I can say is everyone I have met at Carolina Climate Control has been absolutely wonderful. Micah was so respective to the situation and explained everything very clearly to me so I understood the system I am getting is so much better than the one I currently have and that my heating will be so much better and I should start to see those high bills decrease!
==================================================
I called Carolina Climate Control to get a 'second opinion' on my existing HVAC system as recommended by Duke Energy because my Energy bills were almost doubled from what I used to pay. They were extremely responsive and sent the best technician I have ever had the pleasure of speaking with - HAL! Hal arrived at 11 am and did a very thorough investigation into my existing two zone system. He explained everything and delivered the information with extreme sensitivity since my unit is less than 1 year old and was not performing correctly. He finished his investigation by 3:30 pm and provided a very detailed list of all the issues the system had with the units, install, etc.
Needless to say, I am meeting with another rep this Thursday to discuss solutions to the issues I have and I will without a doubt be doing business with them in the future. I can't say enough nice things about Hal. He was so knowledgeable and provided such detail to the issues that no other 'second opinion' tech provided. I had two other companies come out and one tech finished his 'investigation' in about 20 minutes and all he said was 'there must be a leak in your system because your refrigerant was low'. Hal, on the other hand spent the time to really evaluate the entire system to find out exactly what was wrong. And, unfortunately, there was quite a bit but thankfully, I believe that Carolina Climate Control can help fix the issues and get me back to a system that will provide efficient heating and cooling in my home. FIVE STARS *****
Punctual and professional.
Extremely professional, on time, friendly, and exceeded our expectations. Cleaned up when the installation was complete. I would recommend Carolina Climate Control to anyone looking to replace the HVAC System. CCC installation team is the best there is.
We purchased the American Standard system at the recommendation of Josh because of the salt air environment in Charleston. We received another quote from a competitor who offered a less efficient system at a slightly higher price. Josh explained all the details and treated us as if we were long time friends.
Caroline Climate Control was great
They showed up on time and were very professional. Took the time to answer my questions so I would undestand for the future. They found the problem and fixed it to my satisfaction. They cleaned up after themselves and even paid attention to my very social cat. I would definitely recommend.
